The JourneyIn 2009 I realised the need for a professional clinic development and networking program that would empower clinic owners to raise the bar on clinic success. After discussing my realisation and thoughts with both Michael and Fiona it was agreed that someone needed to do something about it and that we were the best placed to fulfil that need. Total CLinic Success was born and we embarked on a journey to discover the best and make it better.
In 2010 we began trialling the program with three Melbourne clinics with overwhelming success. This drove us to develop the full program which we launched in 2012. |
Testimonials - Read MoreWorking with Marcus and TCS our numbers have jumped from 160 new clients per annum which we did for over 15 years to 500 per annum in one year
Overall our stats have greatly improved; the energy of our practice has shifted and Linda and I feel so much more empowered dealing with the everyday evolution and challenges of a growing practice. Andrew Arnold – Cranbourne Family Chiropractic |
The Program
When we developed the program we wanted to assist clinic owners in four key areas:
1. Training
It was apparent to us that there is no formal training for practitioners to become successful clinic owners with most practitioners making the leap with little or no help. Our training is a comprehensive program that includes both you the clinic owners and your team of practitioners.
2. Support
We wanted to provide online as well as direct contact support so that clinic owners had someone to connect with and a resource pool to access.
3. Mentoring
As former practitioners and highly successful clinic owners in our own right we wanted to be able to offer our years of experience, both good and bad, so that clinic owners could learn from the mistakes and successes that we have had.
4. Networking
Finally we realised that clinic owners are one of the only business categories that do not have a formal network system or association where networking is a key component. We are not silly enough to think that we know it all and therefore a formal networking forum allows all our clinic owners to share there success and pass on those things that worked. It is also the opportunity to understand that you are not alone.
There are two parts to the program:
1 - Total Clinic Success Manuals
2 - 12 month mentoring program
1. Training
It was apparent to us that there is no formal training for practitioners to become successful clinic owners with most practitioners making the leap with little or no help. Our training is a comprehensive program that includes both you the clinic owners and your team of practitioners.
2. Support
We wanted to provide online as well as direct contact support so that clinic owners had someone to connect with and a resource pool to access.
3. Mentoring
As former practitioners and highly successful clinic owners in our own right we wanted to be able to offer our years of experience, both good and bad, so that clinic owners could learn from the mistakes and successes that we have had.
4. Networking
Finally we realised that clinic owners are one of the only business categories that do not have a formal network system or association where networking is a key component. We are not silly enough to think that we know it all and therefore a formal networking forum allows all our clinic owners to share there success and pass on those things that worked. It is also the opportunity to understand that you are not alone.
There are two parts to the program:
1 - Total Clinic Success Manuals
2 - 12 month mentoring program
TCS Manuals
There are four comprehensive manuals that cover every aspect of your clinic business. The manuals include:
As part of the program participants get a CD/DVD that has all of the systems and procedure templates so that you can drop them into your computer, add your logo and you have all the systems and procedure that you need to run a successful clinic business. |
Mentoring Weekends
There are five two and a half day mentoring weekends (once a quarter) where we work through the manuals and the TCS system.
These weekends are designed to empower you to move through your block and issues to realising total clinic success. They compromise of a Friday evening to network and set the agenda for the weekend. Followed by a full Saturday where clinic owners work through the TCS program which includes guest speakers, workshops and hot seat mentoring. On the Sunday clinic owners are encouraged to bring there teams and practitioners. Here your practitioners and teams will be taken through the TCS program and assisted in becoming successful practitioners and learn how to work as a team. |